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How quickly will I get my order?
Standard delivery charge is £3.95 per order. We aim to despatch all orders where goods are in stock within 24 hours of receipt, however occasionally it may take up to 48 hours (we do not despatch at the weekend or on bank holidays). Delivery usually takes 2 to 4 working days from order placement and orders are delivered via Royal Mail Recorded Delivery and will require a signature for your goods to be delivered.
What if the products I order do not fit or I decide that I do not like them?
Gluv Footwear are happy to offer a refund or exchange on unworn products up to 28 days after your order has been delivered. All that we ask is that you fill in the form enclosed in your order and send them back in the condition that you received them in the original box and packaging
Will I receive a refund for postage paid to send the goods out?
You may cancel your order any time within seven (7) working days after reciept of goods. The full order must be returned and we will refund the price of the goods in full plus any delivery costs incurred. Orders may be cancelled via writing or emailing us at firstname.lastname@example.org . No Postage costs will be refunded for any orders cancelled or returned in full afer (7) working days of reciept of goods.
Do I have to pay postage on goods I return?
Gluv Footwear do ask that you pay the postage to return goods to us but if you ask for an exchange we will pay to post any goods we send back out to you. We also request that you send items back 2nd Class standard delivery via Royal Mail. If the items are faulty or you have received incorrect items please contact Gluv Footwear to discuss returning your order.