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6. Terms & Conditions 

Terms & Conditions of Purchase

1. Introduction
These terms and conditions relate to goods which you offer to purchase from the Gluv Footwear online store (“our/this website”). Please read these terms and conditions, which govern your use of this website and our supply to you of any goods which you offer to purchase through our on-line facilities. We will be unable to process any offer to purchase goods until you have done so. If there is anything you do not understand, please feel free to e-mail us at customerservice@gluvfootwear.co.uk, or phone us on 08450 178 065. 
By making an offer to purchase, you agree to be bound by the whole provisions of the Agreement (as defined in clause 3.1 below) between you and us. If you do not accept these provisions you should not place an order.

By making an offer to purchase, you agree to be bound by the whole provisions of the Agreement (as defined in clause 3.1 below) between you and us. If you do not accept these provisions you should not place an order. Your attention is drawn in particular to clauses 11 (limitation of liability) and 12 (indemnity). 
You must be 16 years or older to use the service. By pacing an order, you confirm to us that you are at least 16 years of age. 
We may change these terms and conditions at any time and we are not under any obligation to notify you of such changes.

2. Definitions
2.1 “Commencement Date” means the date when our agreement with you is concluded (see clause 3.3);
2.2 “Confirmation Form” means the form that is shown on screen when you have placed an order, confirming details of the Goods which you have offered to purchase and which we have agreed to supply to you;
2.3 “Consumer” means an individual whose use of the Service is for personal purposes only, and not for use in connection with any trade, business or profession;
2.4 “Order Form” means the form completed by you online and showing details of the goods which you have offered to purchase from us;
2.5 “Goods” means the goods to be provided by us to you, as described in the Order Form and Confirmation Form and on the pages of our website relevant to those goods. (In the event of a discrepancy between the description of the Goods on the website and that on the Order Form \ Confirmation Form, the description on the Order Form or Confirmation Form shall be conclusive);
2.6 “we/us/our” refers to William Lamb Footwear, a company incorporated in England (registered number; 2513251) and having our registered office at Bottomboat Road, Stanley, Wakefield, West Yorks, WF34AY
2.7 “you/yours” refers to you, the person offering to purchase goods from us.

3. Your Agreement with Us
3.1 These terms and conditions, together with the Order Form, Confirmation Form, Privacy Policy, constitute the entire agreement between you and us relating to the provision of the Goods (“the Agreement”), and supersede any previous agreements, arrangements, undertakings or proposals, written or oral, between us in relation to this, and all past courses of dealing or industry custom. No oral explanation or oral information given by any party (including any information given via our customer service departments) shall alter the interpretation of these terms and conditions. In agreeing to these terms and conditions, you have not relied on any representation other than those expressly stated in these terms and conditions, and you agree that you shall have no remedy in respect of any misrepresentation, which has not been made expressly in these terms and conditions.
3.2 Nothing on our website is intended or shall be interpreted to mean that we are making a legal offer to you to provide the Goods; we are inviting you to make a legal offer to us to purchase the Goods. It is entirely at our discretion to accept or reject the offer to purchase.
3.3 The Agreement is concluded only when we have sent you an e-mail notification that the Goods have been dispatched to you.

4. Payment
Payment can be made using any of the methods listed on this web site Payment Options and will be debited when we have accepted your offer to purchase. 
All prices are quoted in UK pounds Sterling and include VAT where applicable. 
Our acceptance of your offer to purchase Goods is subject to their availability. Our acknowledgement of order acceptance via web or e-mail is not a guarantee of delivery. We will inform you if we are unable to deliver the Goods that you have offered to purchase and a full refund will be given. 
Every effort has been made to ensure the descriptions and price of goods are correct. We will inform you as soon as possible in the event of an error in pricing or description coming to our attention. Where we notify you of such an error, you will have the option of either (i) confirming your offer to purchase subject to the corrected description or price, or (ii) retracting your offer to purchase and receiving a full refund if the Goods have been paid for.

5. Payment Options
We accept the following methods of payment

Credit Cards

  • Visa

  • Mastercard

Debit Cards

  • Maestro \ Switch

  • Solo

  • Electron

  • Delta

Payment can be made using any of the methods above and will be debited on despatch of your goods. The total amount you pay is the same, irrespective of the payment method used.

Card Payments are processed via Streamline.
Streamline is a service provided by National Westminster Bank Plc.
National Westminster Bank Plc. Registered in England, No. 929027.
Registered Office: 135 Bishopgate, London EC2M 3UR.
Authorised and regulated by the Financial Services Authority No. 121878.
Issue: December 2007

Please note we are unable to accept credit \ debit cards issued from banks outside the UK.

6. VAT
All of the prices listed online include VAT

7. Delivery Details and Returns Policy
7.1 Delivery UK
Delivery of all orders is subject to stock availability and authorisation of your payment. 
In stock items will normally be despatched within 72 hours and delivered within 7 days of receipt of your order. During peak period’s despatch can be delayed due to the number of orders received.
For out of stock items an e-mail will be sent to advise you of the estimated despatch date
We can currently only accept orders for delivery to UK postcodes. Orders are despatched at a standard charge of £3.95 postage & packing irrespective of the number of pairs ordered. 
All orders are despatched via the Royal Mails ‘recorded signed for’ delivery method. A signature will be required on delivery of the goods. Receipt of a signature at the delivery address will act as proof of delivery.
Your order will be delivered from 7am to 6pm - Monday to Friday and 7am to 1pm - Saturday. Unfortunately we cannot specify the exact time at which your order will be delivered. 
We can either deliver your order to the billing address for the credit\debit card you use to pay for your order or you can specify an alternative delivery address in the ‘delivery address’ section of the checkout.
7.2 Returns Policy
Exchanges \ Refunds
Gluv Footwear are happy to offer a refund or exchange on unworn products up to 21 days after your order has been delivered. All that we ask is that you send them back in the condition that you received them in the original box and packaging. Please follow the returns procedure. Returns will be processed within 28 days. Please note any refund will be excluding the delivery charge.

Faulty Returns
If your footwear is faulty please follow the returns procedure to return the item to us. The footwear will be checked and if deemed faulty either a full refund of the price of the merchandise will be given or we will send you a replacement product. This is not limited to 21 days. This does not affect your statutory rights. Returns will be processed within 28 days.

Order Cancellation
You can cancel your order at any stage up until it is despatched. 
Further Under the Distance Selling Regulations, you have seven working days from the Commencement Date (“the cooling-off period”) in which to cancel this Agreement if for any reason you are not happy with the Goods that have been delivered to you. This cooling off period begins on the day after the day you receive the Goods from us – see full details in clause 10.

8. Security & Data Protection

8.1 Data Protection
We are committed to protecting your privacy and the security of any information given to us in order for us to process your order.
8.2 Our Data Protection Policy 
We will not gather or hold personal information about you unless you have given your express permission for us to do so. By placing an order, you will consent to the use of such personal information
Any personal information held or processed will be kept up-to-date and will be destroyed as soon as the reason for its collection or processing has lapsed.
From time to time we may make our mailing list available to carefully selected organizations. Your E-Mail \ Postal address data will only be passed on if you do not tick the opt out box which is located on the order form and on the payment page online.
If you tick the opt out box which is located on the order form and on the payment page online none of your personal data will be passed to any third party, except to fulfil the delivery of the goods to you, and as is necessary to process credit or debit card payments.
Your privacy and confidence will be respected at all times.
8.3 What Information is collected about you and how is it used?
When you place an order we need to collect your name, address, e-mail and telephone number as well as details of the method by which you intend to pay for the Goods. This information allows us to process your offer to purchase Goods and delivery of those Goods to you. We use your e-mail address to send you notification of the status of the order. We will contact you by e-mail or by telephone if any problems occur regarding delivery of the Goods to you.
This information may be provided to third party service providers for the purpose of processing your offer to purchase the goods.
We may use your e-mail address and postal address to provide you with information on products, services, promotions and special offers. 
8.4 Third Parties
From time to time we may make our mailing list available to carefully selected organizations. Your E-Mail \ Postal address data will only be passed on if you do not tick the opt out box which is located on the order form and on the payment page online.
8.5 Consent
By making an offer to purchase Goods you consent to the information you provide to us being processed for any of the above purposes.
8.6 Cookies
Cookies are small pieces of information that are sent from your browser to our web server.
On this web site, cookies are used to keep track of the items you place in your shopping basket. These cookies expire after 2 days.
We do not store any personal information in the cookie; they are designed only to collect information of an anonymous nature. We will not combine such anonymous information with your personal details.
You will need to ensure your cookies are enabled to allow you to purchase from our site.
8.7 Security
The security of your transaction is important to us and to prevent any details being seen by unauthorised persons it is protected throughout the payment process. To do this we use a secure server to encrypt the information before it is sent to the payments processor.
8.8 Subject Access Request
On your written request, we will (within 40 days of such a request being received by us) supply to you details of the personal information, which we hold about you. You must explain to us clearly the information you require to be supplied: we are not obliged to supply to you information that is not specifically requested by you.
Under the terms of the Data Protection Act 1998, we are entitled to charge you £10.00 for the provision of information following our receipt of such a request.
Once we have received your written request and payment of the fee, we will respond to your request within 40 days.
You should note that, under certain circumstances, we will not be obliged to disclose the requested information to you, in which case we will explain to you the reasons for our refusal.

9. Distance Selling Regulations
We are obliged by law to provide you, prior to the delivery to you of the goods which you have purchased, with certain information in relation to those goods and your rights in relation to the agreement with us. This information appears throughout these Terms and Conditions, but is summarised in the Confirmation Form. 

10. Right to Cancel this Agreement
Under the Distance Selling Regulations, you have seven working days from the Commencement Date (“the cooling-off period”) in which to cancel this Agreement if for any reason you are not happy with the Goods that have been delivered to you. This cooling off period begins on the day after the day you receive the Goods from us. 
If you wish to cancel the Agreement, you must notify us of this fact in writing and send your notification to us by e-mail or post. Full contact details are set out below. 
On cancellation, you must return the Goods that we have delivered to you. On our receipt of the returned Goods, we will exchange the Goods or we will refund to you the price you paid for the Goods. Please note that you will be responsible for the costs of returning the goods to us (unless we delivered the item to you in error or the item is faulty) and we will not re-imburse you for this. 

You should return such Goods to at the following address:- 
Gluv Footwear Returns Dept. 
Bottomboat Road, Stanley, 
Wakefield, W.Yorks
WF34AY

  • Goods must be adequately sealed in the original packaging. 

  • Fully complete the returns form included with the delivery package, this will ensure that you receive your refund or replacement goods promptly; please make sure that you have addressed the package clearly with the above address. Make sure that you get a certificate of posting from the Post Office as proof that you have sent the package (the Post Office do not charge for issuing these certificates).

11. Limitation of Liability
IMPORTANT: THIS CLAUSE 11 CONTAINS PROVISIONS WHICH RESTRICT THE EXTENT TO WHICH WE ARE LIABLE TO YOU FOR ANY LOSS YOU MAY SUFFER IN CONNECTION WITH THE GOODS. PLEASE READ IT CAREFULLY AND DO NOT MAKE AN OFFER TO PURCHASE THE GOODS UNLESS YOU AGREE TO THIS CLAUSE.
11.1 Nothing in these terms and conditions is intended to exclude any provision of the Unfair Contract Terms Act 1977, or of the Unfair Terms in Consumer Contracts Regulations 1999, or of any other legislation designed to ensure that the rights of parties to a contract of the type of this Agreement (i.e. standard terms and conditions which are not individually negotiated) are fairly balanced.
11.2 Subject to the aforesaid, we shall not be liable to you for any loss or damage unless such loss or damage arises as a direct result of our negligence, recklessness or wilful misconduct, or fraud or misrepresentation on our part.
11.3 To the fullest extent permitted by applicable law, we disclaim all liability for our employees’ or sub-contractors’ negligence.
11.4 We may include links from time to time from our website to other internet sites. We have no control over the content of such sites and disclaim any liability in respect of your use of such sites.
11.5 All conditions, terms, representations and warranties relating to the Goods which are not expressly stated in this Agreement are hereby excluded to the fullest extent permitted by law. 
11.6 Our total liability to you in respect of any claim by you arising out of or in connection with the provision (or the failure to provide) the Goods shall be limited to the value of the goods supplied.
11.7 No claim by you against us shall be valid unless you have notified us of the details of the claim within one year of it arising.
11.8 Every provision of this clause 11 excluding or limiting liability shall be construed separately, applying and surviving even if for any reason any of these provisions is held inapplicable or unenforceable in any circumstances, and shall remain in force notwithstanding the expiry or termination of this Agreement.

12. Indemnity
IMPORTANT: IN THIS CLAUSE 12 YOU AGREE THAT YOU WILL BE LIABLE FOR ANY LOSS WE (OR CERTAIN PEOPLE CONNECTED WITH US) SUFFER AS A RESULT OF BREACH OF THE AGREEMENT BY YOU OR BY CERTAIN PEOPLE CONNECTED WITH YOU. PLEASE READ IT CAREFULLY AND DO NOT MAKE AN OFFER TO PURCHASE THE GOODS UNLESS YOU AGREE TO THIS CLAUSE. 
You agree that you shall be liable for, and hereby agree to indemnify us on demand in respect of any and all demands, liabilities, losses, costs and claims (including reasonable legal fees) sustained or incurred by us, our agents, suppliers, resellers, our customers, officers or employees, and arising as a result of breach by you of this Agreement.

13. Website Content
We have used reasonable care and skill in compiling the content of our website but make no warranty, express or implied, as to the nature or accuracy of any material on the website and cannot accept liability for any particular material on the website or as a result of any use of or reliance placed upon information contained within the website. The Order Confirmation Form is conclusive as to the Charges and the description of the Service. 
Although every effort is made to ensure complete accuracy, some prices or details shown on the website may change from time to time, and it is possible that errors will occur. We will use reasonable endeavours to rectify any errors as swiftly as possible.

14. Contact Details
If you have any queries about these terms and conditions, or any other aspect of our website, or you have a complaint, you can phone us on 08450 178 065, fax us on 08450 178 045 or e-mail us at customerservice@gluvfootwear.co.uk or write to us at:
Gluv Footwear Customer Service, 
Bottomboat Road, Stanley, 
Wakefield, West Yorks, WF34AY. 
We shall respond to any communication received as quickly as possible.

15. Law and Jurisdiction
The Agreement shall be governed by and construed in accordance with UK law and you agree to submit to the non-exclusive jurisdiction of the UK courts. You are responsible for compliance with any applicable laws of the country from which you access our website.